Legal
This policy explains how project payment refunds and recurring-service cancellations are reviewed by Prime Edge Enterprise LLC, doing business as Prime Edge Digital. A signed proposal controls where it contains project-specific terms.
Contracting entity: Prime Edge Enterprise LLC d/b/a Prime Edge Digital
Last Updated: September 21, 2026
The standard project deposit is $750 and is applied toward the customer's project. Deposits become non-refundable once production begins because time, planning, design, development and project resources have been committed.
If a customer requests cancellation before production begins, Prime Edge Digital may review the circumstances and the signed proposal to determine whether a refund is applicable. A refund is not automatic.
Payments for completed work, approved milestones, purchased services or work already performed may not be refundable. Refund eligibility is determined from the signed proposal, project status, services delivered and verified payment history. Any approved refund will be returned through the original payment method where reasonably possible.
Suspected duplicate or incorrect charges should be reported promptly. Prime Edge Digital will review verified payment records and issue appropriate corrections or refunds when warranted. A disputed charge does not alter completed work, signed records or other valid transactions.
Prime Edge Growth Care is currently $197 per month under the standard offering. It begins at website launch only after the customer explicitly authorizes recurring billing. It may be canceled with 30 days written notice.
Cancellation stops future billing according to the applicable cancellation effective date. It does not automatically refund previous months in which services were provided. Growth Care is not activated merely because it was displayed, preselected, selected or included in a proposal.
A failed payment may result in temporary suspension of affected recurring services until the account is brought current. A failed payment does not automatically delete the customer's website, project, proposal, signature or payment history.
Email info@primeedgedigitalco.com or use the Contact / Customer Support page. Include your name, business name, email address, proposal or project number if available, payment date, payment amount and reason for the request.
Each request is reviewed based on the signed proposal, work already completed, services delivered, verified payment history and applicable business policies. We may request additional information needed to locate and verify the transaction.
Questions? Email info@primeedgedigitalco.com or use our Contact / Customer Support page.
